FAQs

📦 When will my order be shipped?

Orders are normally processed within 1–2 business days. Depending on stock availability, an order may be dispatched from our Australian warehouse or an overseas fulfilment location. Delivery estimates and shipping charges are shown at checkout.

🔍 How can I track my package?

We email tracking information after dispatch. Carrier tracking can take up to 48 hours to show its first update. If the tracking page is unavailable, email judygucontact@gmail.com with your order number and we will check the shipment.

❓ Why is my tracking not updating?

Tracking may remain unavailable until dispatch and can take up to 48 hours to show the first carrier scan. If there is still no update after 48 hours, contact judygucontact@gmail.com with your order number.

💳 What payment methods do you accept?

We accept Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and PayPal. The payment methods available for your order are shown at checkout.

🔄 What is your return policy?

Eligible change-of-mind returns may be requested within 30 days of delivery. Items must be unused, unopened and in their original packaging. Customers are responsible for change-of-mind return postage. We do not offer exchanges. Faulty, damaged or incorrect items are handled under Australian Consumer Law. Contact judygucontact@gmail.com before returning an item.

Is The Treasure Ship affiliated with Jellycat?

No. The Treasure Ship is an independent Australian retailer and is not operated by or affiliated with Jellycat Limited. Product and brand names are used only to identify items offered for resale. Trademarks belong to their respective owners.

How can I contact The Treasure Ship?

Email judygucontact@gmail.com or call 0468 731 537. Our business address is 11 Spencer Street, Berala, NSW 2141, Australia. Local pickup is not currently offered.